Brink’s Customer Portal: Clear and Accessible Services for Clients
Techcrowd s.r.o. has developed a fully customized modern customer portal for Brink’s Czech Republic, connecting customers with Brink’s services and enabling them to manage orders, monitor transactions, and access real-time reports in a clear and user-friendly environment.
The system is based on microservices architecture, allowing flexible scalability of individual components and their independent development and deployment. With a .NET backend, integration with the Helios ERP system, and a Microsoft SQL Server data storage, the solution guarantees high performance and reliability.
Key Features of the Customer Portal
- Online Management of Orders and Services
Customers can easily submit new requests and track the status of their orders through the portal.
- Online service ordering – request cash transportation or cash processing.
- Real-time tracking of order progress.
- Full order history with data export capabilities.
- Integration with the Helios ERP System
Full integration with Helios ERP ensures automatic data transfer, simplifying Brink’s internal processes.
- Real-time synchronization of order and transaction data.
- Automatic status updates in the portal based on ERP data.
- Eliminates the need for manual data entry and ensures accuracy.
- Microservices Architecture for Scalability and Flexibility
The portal is designed using microservices architecture, meaning it is divided into smaller, independent services that communicate via APIs.
Advantages of Microservices Architecture:- Easy scalability – Each service (e.g., order management, reporting, notifications) can be deployed and scaled independently as needed.
- Higher fault tolerance – A failure in one component doesn’t affect the entire system.
- Faster development and deployment of new features thanks to independent service deployment cycles.
Examples of Microservices:
- Order Management Service: Processes customer requests and synchronizes them with the ERP system.
- Notification Service: Sends customers updates on order status changes.
- Reporting and Analytics Service: Generates custom reports from data stored in Microsoft SQL Server.
- Real-Time Reporting and Analytics
The portal allows customers to generate clear reports and provides a detailed overview of all transactions and services.
- Customizable reports tailored to customer needs.
- Daily, weekly, and monthly summaries for better management and planning.
- Data export capabilities for internal processing and audits.
- Secure Environment and User Access Control
The portal offers multi-level security and role-based access management.
- Personalized access based on user roles.
- Secure login and data encryption.
- Full activity tracking within the system.
Technological Stack
A modern tech stack ensures high performance, security, and flexibility:
- Frontend: Angular – Modern, fast, and user-friendly interface.
- Backend: .NET – A powerful data management solution ensuring fast and secure communication between microservices and the Helios ERP system.
- Microsoft SQL Server – A stable database platform for managing large data structures with high-level security.
- Microservices Architecture – Independent services enable easy system expansion and higher fault tolerance.
Main Benefits of the Brink’s Czech Republic Customer Portal
- Efficient customer connection – Instant access to data and services.
- Automation and elimination of manual processes thanks to Helios ERP integration.
- Rapid development and deployment of new features with microservices architecture.
- Scalability and high availability – Each system component can be independently modified and scaled.
- Transparency and control over all cash handling processes.
- Enterprise-level security with multi-level access control and data encryption.
Ready to optimize service management and improve customer communication?
Contact us to learn how the Brink’s Czech Republic customer portal can help boost your efficiency and provide a higher level of service.
